Privacy Policy

Last Updated: 6/6/26

Introduction

Greek Olives ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.greekolives.net, place an order, contact us, or subscribe to our marketing communications.

Who We Are

Greek Olives Suffolk Limited

Website: www.greekolives.net

Email: [email protected]

Telephone: 01394 383843

Registered Office: Bury Lodge, Bury Road, Stowmarket, Suffolk, IP14 1JA

Company Registration Number: 03297001

Data Controller: Greek Olives Suffolk Limited

Information We Collect

We may collect the following personal information:

Information You Provide

Name
Billing and delivery addresses
Email address
Telephone number
Payment information (processed securely by our payment providers)
Account login details
Marketing preferences
Correspondence sent to us

Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Website usage data
Cookie information
Pages visited and time spent on our website

How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products and services
Process payments
Communicate about orders and enquiries
Manage customer accounts
Improve our website and customer experience
Prevent fraud and maintain website security
Comply with legal obligations
Send marketing communications where you have consented

Legal Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

Contract

To fulfil orders, process payments, and provide customer support.

Legal Obligation

To comply with tax, accounting, consumer protection, and other legal requirements.

Legitimate Interests

To improve our services, maintain website security, prevent fraud, and manage our business effectively.

Consent

For email marketing and certain cookies. You may withdraw consent at any time.

Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send information about products, promotions, recipes, and special offers.

You can unsubscribe at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly

We will never sell your personal information to third parties.

Payment Processing

Payments are processed securely through trusted third-party payment providers. We do not store full payment card details on our servers.

Please refer to the privacy policies of our payment providers for further information.

Sharing Your Information

We may share your personal data with:

Delivery and courier companies
Payment service providers
Website hosting providers
Marketing service providers
Professional advisers
Government authorities where legally required

All third parties are required to process your information securely and lawfully.

International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil contractual obligations
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements

Order and accounting records may be retained for up to 7 years to comply with UK tax legislation.

Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the details provided above.

Cookies

Our website uses cookies to improve functionality, analyse website traffic, and enhance user experience.

Cookies may include:

Essential cookies
Performance and analytics cookies
Marketing cookies
Functionality cookies

Where required, we will request your consent before placing non-essential cookies on your device.

For more information, please refer to our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.